Purchasing conditions


In accordance with the provisions of current regulations o the Protection of Personal Data, we inform you that your data will be incorporated into the processing system owned by ABELENDA MANTE SL with CIF B17984352 and registered office at PLAÇA CATALUNYA 9 17004, GIRONA, in order to answer your questions. In compliance with current regulations, ABELENDA MANTE SL informs that the data will be kept for the period strictly necessary to comply with the precepts mentioned above.

We inform you that we will process your data according to the existence of your consent.

ABELENDA MANTE SL informs that it will proceed to treat the data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner. That is why ABELENDA MANTE SL undertakes to adopt all reasonable measures so that these are suppressed or rectified without delay when they are inaccurate.

In accordance with the rights conferred by current legislation on data protection, you may exercise your rights of access, rectification, restriction of processing, erasure, portability and objection to the processing of your personal data as well as the consent given for its handling, by sending your request to the postal address indicated above or to the email infototmedic@totmedic.cat.

We inform you that you can revoke the consent at any time by sending an email to the address infototmedic@totmedic.cat.

You can go to the competent Control Authority to present the claim that you consider appropriate.

Sending this data implies acceptance of this clause.


AUDIOSON After-sale Guarantee and Return Policy complies at all times with the regulations established by the Royal legislative Decree 1/2007 that approves the Revised Text of the General Law for the Protection of Consumers and Users (hereinafter RTLPCU). In the following link you can find a detailed explanation of all the services and guarantees that AUDIOSON offers to its clients. (INSERT HERE A LINK TO THE GUARANTEE PAGE)

The guarantee that AUDIOSON offers to its clients, regarding accessories and technical assistance, is a 2-year period starting on the delivery date. On the other hand, the guarantee for complements of accessories (chargers, batteries, light bulbs, etc) and technical assistance, due to the nature of these products, is 6 months starting on the delivery day.

AUDIOSON´S guarantee won´t take responsibility for defects caused by the misuse of the product.


AUDIOSON has a return period of 15 natural days for any product bought in the e-shop. This period starts from the delivery day onwards. In order to return a product, the client will need to fill in a return form that is available in the following link.

The client will receive and follow the indications to proceed with the return process. The content of the packet must be:

  • The product that will be returned must be inside its original packaging and if this weren´t possible, the product will suffer an equivalent depreciation in its value.
  • When the online form has been filled in, the client receives a delivery note that must be printed and sent together with the product.

When the product is received by AUDIOSON´s technical service, its general condition is evaluated. After this evaluation process has taken place, the reimbursement is done using the same payment method that was used when the product was purchased and will become effective 24 hours after AUDIOSON has accepted the return. The return process of orders coming from the e-shop must always be done online. It won´t be accepted in any AUDIOSON Centre. If you have any question related to the return process, please contact AUDIOSON sending an email to info@audioson.es.

AUDIOSON reserves the right to reject returns in the following cases:

  • When the return has been communicated or sent after the established period. The date that is considered as valid in the return process is the one that appears in the first return form that was sent.
  • Defects caused by misuse of the product.
  • Death of the purchaser.
  • When the returned product is incomplete.

The return process is not paid by the user. If you have any question related to the return process, please contact us on info@audioson.es


In the event that the product doesn´t comply with the established criteria, the client can choose between reparation and substitution of the product, except in the cases when none of these two options is objectively possible or when it is out of proportion and provided that the product is within the legal guarantee period.

In order to carry out this procedure correctly, the client must follow these steps:

  • Send an email to info@audioson.es telling us in detail about the problem that the product purchased on the e-shop presents.
  • When we receive this email, AUDIOSON will contact you and will indicate the process that must be followed.
  • According to the instructions received, you will be asked to send the product to AUDIOSON´s technical service. Inside the packet you must put the product together with its original packaging, but in case the latter is not possible, the product will suffer an equivalent depreciation in its value.
  • When the product is received by AUDIOSON and its condition is checked by the technical service, the after-sale procedures will take place.

AUDIOSON reserves the right to reject substitution or reparation of the product in the following cases:

  • The product is out of the legal guarantee period. The date that will be considered as valid is the one that appears in the first email the client sends informing about his disconformity with the product purchased on the e-shop.
  • Defects caused by misuse of the product.
  • Normal wear of the product.
  • When the returned product is incomplete.

For all products that were purchased on AUDIOSON´s e-shop but are out of the guarantee period you need to contact us on info@audioson.es, and after evaluating the situation in detail, a decision will be made in terms of what course of action should be followed to solve the problem.